Customers expect an excellent customer experience regardless of the industry they are transacting with, customer are not comparing their experience with one channel to another channel, they are comparing it to the last experience they had, more so comparing brands that are not related, such as comparing google service with Mercedes Benz, comparing service to […]
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Customers At The Center Of Every Business
A customer experience management mindset prioritizes the orchestration and personalization of the entire end-to-end customer experience and helps to do it at scale, on any channel in real-time. It fixes customer as a dependable determinant to attract sales Effective customer experience management is more than just good optics or good public relations. By measuring your […]
Customer Service Delivery in Nigeria and the Challenges of Emergency
All Nigerians seem to be in a hurry at every activity, this attitude, in turn, affects the expectation of customers in Nigeria, most customers want to be attended to immediately they get to the point of service, good idea to expect immediate service, however, if there are others in the queue waiting, should the customer […]
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