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In Nigeria, where franchising is becoming an increasingly popular business model, maintaining brand consistency across multiple locations can be a ...

In Nigeria, where franchising is becoming an increasingly popular business model, maintaining brand consistency across multiple locations can be a ...

When we say "Customer service is the face of every business," we recognize that customer service interactions often form a ...

HERE ARE SOME KEY PIECES OF ADVICE FOR RETAIL SHOPS IN NIGERIA ON MAINTAINING GOOD CUSTOMER SERVICE, BASED ON INSIGHTS ...

In the bustling heart of Abuja, a retail shop stood out not only for its vibrant selection of handmade crafts ...

In today's competitive Nigerian business landscape, mystery shopping has evolved beyond traditional methods. Intelligent analytics, fuelled by social media, communication, ...

Price gouging, the practice of raising prices on essential goods and services to an unfair level during emergencies or shortages, ...

In the contemporary business environment, where customer experience often dictates success, the use of mystery shoppers has emerged as a ...

Mystery shopping has become a vital tool for businesses in Nigeria to assess customer service quality, identify areas for improvement, ...

Customer Service Week, celebrated in the first full week of October, is an essential time for businesses to recognise the ...

In today's competitive business landscape, companies are constantly seeking innovative ways to improve customer satisfaction, enhance overall performance, and gain ...

In a business landscape characterized by ever-increasing competition, the quest to offer exceptional customer service has never been more critical ...

In today's competitive business landscape, delivering exceptional customer experiences is paramount. To ensure your business consistently meets and exceeds customer ...

The degree to which brands met customer expectations, how customers understand brand presentations, and ultimately customers’ suggestions for product improvement ...

Customers expect an excellent customer experience regardless of the industry they are transacting with, customer are not comparing their experience ...

There is no gain in saying all Nigerians experienced poor customer service at one time or the other, the issue ...

A customer experience management mindset prioritizes the orchestration and personalization of the entire end-to-end customer experience and helps to do ...

The process of interacting with customers comes with a lot of advantages if the customer data analytics is properly harnessed, ...

Customer data analytics help businesses or organisations get information about customer demographics, purchase history, website behaviour, product choice, and more, ...

Culture can be seen as the social behaviour of a particular people in any society, this reflects in the attitude, ...

All Nigerians seem to be in a hurry at every activity, this attitude, in turn, affects the expectation of customers ...

Mystery shopping is a research tools used to gauge customer experience where individuals are recruited to portray actual customers that shop ...

Effective service delivery come with setting up a system or process that delivered expected services according to standard, standard simply ...

Product selling remains the ingredient for sustainability for every organisation according to Nigeria mystery shoppers provider NMSP, www.mysteryshoppers.org.ng, mystery shopping ...

Nigeria mystery shoppers provider NMSP remain the best Airline mystery shopper in Nigeria with over ten years of mystery shopping ...

Customer service awards limited www.nigeriacustomerserviceawards.com the leader in customer experience management training in Nigeria, the company trained customer service professionals ...

Nigeria Mystery shoppers provider has proven over time that solutions to profit-making remain checking of service delivery through Nigeria mystery ...

Our company suddenly noticed a decline in sales of our products in the first and second quarter of the year ...

In Nigeria, mystery shopping is not yet a recognized business, but with the growing number of retail establishments and stiff ...

Mystery shopping is a service which provides businesses the opportunity to obtain independent, non-biased evaluation of their business practices, service ...

Mystery shopping, The term “mystery shopping” was coined in the 40’s, and it use by Market research companies. Mystery shopping ...