a tool used externally by companies to measure quality of service, or compliance with regulation, or to gather specific information about products and services.

About Us

Mystery Shopper or Secret Shopper, is a tool used externally by companies to measure quality of service, or compliance with regulation, or to gather specific information about products and services. The mystery shoppers aim and identity is generally not known by the establishment being evaluated. Mystery shoppers perform specific tasks such as purchasing a product, asking questions, registering complaints or behaving in a certain way, and then provide detailed reports or feedback about their experiences.

Mystery shopping is established to measure employee integrity. Tools used for mystery shopping assessments range from simple questionnaires to complete audio and video recordings. Mystery shopping can be used in any industry, with the most common venues being, Bank, Retail stores, hotels, restaurants, fast food chains, banks, Gas stations, car dealerships, apartments, Health clubs and health care facilities. Mystery shopping has become abundant in the industry using the tool to assess and improve the customer service experience.

Download Brochure

NMSP Brochure

DOWNLOAD

Send download link to:

News Updates

The Importance of Professionalism in Nigeria’s Retail Shops

The Importance of Professionalism in Nigeria’s Retail Shops

In the context of Nigeria's retail industry, professionalism remains a critical factor that influences customer experience, loyalty, and the overall ...
How Effective and Efficient Customer Services at Banks in Nigeria Are, Especially Regarding Queue Management and Online Banking Support: Insights from Nigerian Mystery Shopper Providers

How Effective and Efficient Customer Services at Banks in Nigeria Are, Especially Regarding Queue Management and Online Banking Support: Insights from Nigerian Mystery Shopper Providers

In Nigeria, the banking sector plays a crucial role in driving economic activities, and providing excellent customer service is a ...

The Concept of Black Friday Sales and the Role of Mystery Shoppers in Nigeria

Nigeria Retailers both online and offline, capitalize on this phenomenon to offer deep discounts, creating an atmosphere of consumer frenzy ...