a tool used externally by companies to measure quality of service, or compliance with regulation, or to gather specific information about products and services.

About Us

Mystery Shopper or Secret Shopper, is a tool used externally by companies to measure quality of service, or compliance with regulation, or to gather specific information about products and services. The mystery shoppers aim and identity is generally not known by the establishment being evaluated. Mystery shoppers perform specific tasks such as purchasing a product, asking questions, registering complaints or behaving in a certain way, and then provide detailed reports or feedback about their experiences.

Mystery shopping is established to measure employee integrity. Tools used for mystery shopping assessments range from simple questionnaires to complete audio and video recordings. Mystery shopping can be used in any industry, with the most common venues being, Bank, Retail stores, hotels, restaurants, fast food chains, banks, Gas stations, car dealerships, apartments, Health clubs and health care facilities. Mystery shopping has become abundant in the industry using the tool to assess and improve the customer service experience.

Download Brochure

NMSP Brochure

DOWNLOAD

Send download link to:

News Updates

ADVANCED INTELLIGENCE OF MYSTERY SHOPPERS IN THE CONTEMPORARY BUSINESS ENVIRONMENT IN NIGERIA

ADVANCED INTELLIGENCE OF MYSTERY SHOPPERS IN THE CONTEMPORARY BUSINESS ENVIRONMENT IN NIGERIA

Mystery shopping has become a vital tool for businesses in Nigeria to assess customer service quality, identify areas for improvement, ...
THE IMPORTANCE OF CUSTOMER SERVICE WEEK: INSIGHTS FROM MYSTERY SHOPPING

THE IMPORTANCE OF CUSTOMER SERVICE WEEK: INSIGHTS FROM MYSTERY SHOPPING

Customer Service Week, celebrated in the first full week of October, is an essential time for businesses to recognise the ...

Mystery Shopping: A Solution to Enhance Business Performance

In today's competitive business landscape, companies are constantly seeking innovative ways to improve customer satisfaction, enhance overall performance, and gain ...